Returns & Refunds policy

You are entitled to cancel your order within 7 days for damaged products due to damaged packaging after the date of delivery.

The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You must inform us of your decision via email at info@princekessy.com before returning an item.

The authorized refund will be credited back to the initial payment method within 30 days (for card transactions) from the date we receive the returned items.

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• The products were damaged due to faulty packaging within 30 days following the delivery date.

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Shipping details and address will be provided to you via email after the return is initiated.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Kindly be aware that a 20% restocking fee will be charged, except in cases where the return is due to an issue caused by Princekessy.

*All items listed under Deals are final sales and are not eligible for returns or refunds.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@princekessy.com